Desk Adjuster - Various Regions
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for a Desk-based Loss Adjuster to join our Client’s specialist team. This is more than just a desk-based role — it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk-based Loss Adjuster, you'll be at the heart of our Client’s response to building-related damage caused by escape of water, fire, flood, or impact, acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims — it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure our Client delivers fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In-depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing flood, escape of water (EOW) and fire damage alongside health and safety and industry specific regulations Strong understanding of building pathology and reinstatement techniques including knowledge of building standards, materials, and mitigation practices (BDMA qualification desirable but not essential) Ability to interpret and where appropriate challenge scopes and schedules of works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers) What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What You’ll Get for This Role Our Client’s purpose – with you today, for a better tomorrow – is a promise made to colleagues too. And one of the ways the Client lives up to that promise is by investing in you. Starting salary: £34,000 – £45,000 (dependent on skills, experience, and location) Bonus opportunity: 8% of annual salary (actual amount depends on your performance and the Client’s) Generous pension scheme: the Client will contribute up to 14%, depending on what you put in 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Discounts: Up to 40% discount on Client products, and other retailer discounts Share plans: Up to £1,200 of free Client shares per year through the Matching Share Plan, plus the opportunity to share in success with the Save As You Earn scheme Supportive policies: including parental and carer’s leave Flexible benefits: to suit you, including sustainability options such as cycle to work Community involvement: Make a difference, be part of our Client Communities and use your 3 paid volunteering days to help others Wellbeing focus: the Client takes your wellbeing seriously with lots of support and tools
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