Claims Handlers

We are working on behalf of a well-established client who is currently looking to appoint aCommercial Claims Handler to join their team on a fully remote basis.   This is a fantastic opportunity to join a reputable organisation that manages desktop property claims for insurers and MGAs, typically under SME Commercial Combined policies.   You’ll play a key role in handling commercial property claims from first notification through to settlement, supporting policyholders and maintaining strong relationships with internal teams, suppliers, and contractors.   The ideal candidate will have a strong background in commercial property claims handling, excellent customer service skills, and a proactive approach to case management.   Key Responsibilities: Manage a portfolio of commercial property claims remotely Liaise with clients, policyholders, contractors and internal teams Arrange site visits where necessary and produce repair scopes using digital estimating tools Support Commercial Adjusters and guide claimants through the process Ensure timely and efficient resolution of claims What We’re Looking For: Proven experience in commercial claims handling (essential) Buildings desktop claims experience and some exposure to business interruption is desirable Excellent communication skills, both written and verbal Strong organisational skills and the ability to work independently A commitment to providing a high level of customer service Benefits Include: Competitive salary based on experience and qualifications 25 days’ holiday plus bank holidays 35-hour working week Private healthcare (including cover for pre-existing conditions) Life assurance and Group Income Protection Employee assistance programme Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, digital GP access Discounts on a variety of retail and lifestyle services This is a great opportunity for a motivated and experienced Claims Handler looking to develop their career within a supportive and forward-thinking organisation. Career progression into loss adjusting roles is also encouraged and supported. Apply now.

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We are seeking a motivated and detail-oriented Claims Technician to join a Domestic Major Loss team. This is a fantastic opportunity for a skilled claims handler or technician who thrives in a fast-paced environment and is committed to delivering exceptional customer service. This position offers flexible working arrangements, a supportive team environment, and strong long-term career development opportunities. If you’re passionate about claims handling, enjoy working collaboratively, and want to be part of a company that truly values its people, this role could be for you. Key Responsibilities: Support field-based Loss Adjusters in handling high-value and complex domestic property claims. Manage incoming and outgoing correspondence on allocated claims, ensuring timely and accurate updates to all stakeholders. Maintain electronic files to a high auditable standard, including claim documentation and reports. Liaise effectively with internal departments, clients, brokers, and other stakeholders. Assist in the preparation of reports, schedules, and formal claim communications. Attend site visits when required to take minutes, photographs, or statements and assist in claim planning. Proactively manage claims and provide technical input, escalating when appropriate. Ensure all time and activities are recorded accurately, with a high proportion of chargeable hours. Key Skills & Experience: Experience in property insurance claims, ideally within major or complex loss environments. Strong communication skills, both written and verbal. Excellent organisational skills and the ability to multitask effectively. Proficiency with IT systems and document management platforms. Customer-focused with a proactive and empathetic approach to claims handling. Ability to work independently and as part of a high-performing team. What’s on Offer: A flexible hybrid working model to support your work-life balance. A collaborative and inclusive work environment. Ongoing professional development opportunities. The chance to contribute to meaningful work supporting individuals through the claims process. Join a team where your contribution is truly valued, and where you’ll have the tools and support you need to succeed and grow.

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You will be instrumental in delivering outstanding service to our clients, managing a varied portfolio of domestic and commercial subsidence claims from first notification through to settlement.   This role would suit someone currently working in a claims technician or customer service position who is looking to progress their career into more technical and specialist claims work. There is also the potential to develop into a subsidence adjuster role over time, with ongoing support and training provided.   Working closely with our experienced subsidence adjusters, you’ll help manage direct cases, assess reports from engineers and surveyors, and apply your understanding of building structures and ground movement to help make the right decisions on each claim. You will also gather and analyse evidence, liaise with policyholders, contractors, loss adjusters, and insurers, and help ensure claims are managed efficiently and fairly through to settlement or repudiation. Most importantly, you’ll be empathetic and proactive – able to see each situation from the customer’s perspective, make sound decisions based on technical information, and treat each claim on its individual merits.   We embrace flexible working, with many of our colleagues enjoying a balance of office and home working to support wellbeing and productivity. When you’re in the office, you’ll benefit from a modern, collaborative environment designed for teamwork and professional growth.   You Will Have/will Be Experience of household and commercial property damage insurance claims an advantage Superb communications skills - listening and acting upon information given Able to work as part of a team in a fast-moving environment and in compliance with SLAs  The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim Understanding and empathy when required Able to prioritise your workload on a daily basis Excellent keyboard/ IT skills Whatwillyougetforthisrole? Competitive salary depending on skills, experience and qualifications Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home Healthcare scheme A Self Invested Personal Pension Scheme Holiday allowance of 25 days plus bank holidays Discounts on various products and services Employee assistance programme for employee wellbeing Life assurance Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

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We are looking for a dedicated individual to join our Clients office-based team, where you will play a key role in evaluating and processing scopes of work submitted by our trusted network of Restoration and Construction professionals. Your primary focus will be collaborating with our suppliers and clients to establish an agreed scope of repairs, ensuring properties are restored to their pre-loss state as efficiently as possible.   Key Responsibilities: Cultivating strong relationships with our supplier network Facilitating clear communication between all stakeholders throughout the claims process Assessing costs and verifying policy coverage Overseeing final reconciliation for completed work Ensuring compliance with service level agreements Applying client-specific guidelines to repair schedules Coordinating with contractors and clients to finalize work plans Making sure repair schedules are practical and cost-effective Providing guidance and support to our supplier network Proactively addressing challenges that arise during the claims process Skills & Experience Required: Strong negotiation skills and the ability to build rapport effortlessly A collaborative mindset and enthusiasm for teamwork Excellent organizational skills with the ability to prioritize effectively Meticulous attention to detail and investigative ability Previous experience in claims validation, insurance, or within the drying/construction industry is essential A problem-solving mindset with a keen eye for detail Opportunities for professional development, including external qualifications via the Chartered Insurance Institute, will be available following your initial period with us Schedule: Monday to Friday Employment Type: Full-time, Permanent

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