Claims Handlers

We’re looking for a dedicated professional to join our hybrid team (3 days in the office, 2 days remote) in Aylesbury. In this role, you’ll play a pivotal part in evaluating and processing scopes of work submitted by our trusted network of Restoration and Construction specialists. Your primary responsibility will be to collaborate with suppliers and clients to agree on the scope of repairs, ensuring properties are restored to their pre-loss condition as efficiently and effectively as possible. Key Responsibilities Build and maintain strong relationships with our supplier network Facilitate clear, consistent communication between all stakeholders throughout the claims process Assess costs and validate policy coverage Oversee final reconciliations for completed works Ensure compliance with service level agreements Apply client-specific guidelines when scheduling repairs Coordinate with contractors and clients to finalise repair plans Ensure schedules are both practical and cost-effective Provide support and guidance to our supplier network Proactively resolve challenges during the claims process Skills & Experience Required Strong negotiation skills and natural ability to build rapport A collaborative, team-focused approach Excellent organisational and prioritisation skills High attention to detail and investigative mindset Previous experience in claims validation, insurance, or the drying/construction industry is essential Proven problem-solving ability with a proactive approach What’s on Offer Hybrid working model: 3 days in the office, 2 days remote Opportunities for professional development, including external qualifications via the Chartered Insurance Institute after your initial training period A supportive, collaborative team environment Schedule: Monday to Friday Employment Type: Full-time, Permanent

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We have an exciting opportunity forSubsidence Claims Handlers across the UK to join a leading insurance services team on a fully remote basis. In this role, you will manage a portfolio of complex subsidence claims, acting as the primary point of contact for clients and guiding them through the claims process from start to finish. The position requires strong organisational skills, resilience, and a customer-focused approach. You’ll assess each claim on its individual merits and make informed decisions to ensure a fair and positive outcome for every customer. You will benefit from comprehensive training and ongoing support, enabling you to deliver an exceptional customer experience while developing your expertise in a collaborative environment. What You’ll Bring: Experience managing property or subsidence claims – previous claims experience is essential Excellent communication skills – able to explain complex details clearly and negotiate fair settlements with policyholders, insurers, and contractors Conscientious, adaptable, and hard-working, particularly during periods of high claim volumes What You’ll Develop: Comprehensive Training: Role-specific training to excel in subsidence claims handling Professional Development: Opportunities to work towards the Cert CILA qualification from the Chartered Institute of Loss Adjusters What We Offer: Remuneration & More: Competitive salary reflecting skills, experience, and qualifications Self-Invested Personal Pension Scheme (SIPP) 25 days’ holiday plus bank holidays Fully remote working with flexible hours Health & Support: Private healthcare (including cover for pre-existing conditions) Life assurance Employee assistance programme Group Income Protection Other Benefits: Voluntary flexible benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP access Discounts on a wide range of products and services Why Apply: This is more than a job – it’s a chance to build your career and make a real difference in the lives of customers experiencing subsidence claims. You’ll develop specialist expertise, work in a supportive environment, and be part of a team that values excellence and collaboration. Apply today and take the next step in your subsidence claims career from anywhere in the UK!

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Are you an experienced Motor claims professional ready for a new challenge? Join a specialist investigations team and take the lead in uncovering fraud across high-value, complex cases.   The Role We are looking for a skilled Motor Claims Investigator to join the specialist Motor Investigations team. You will play a key role in detecting and containing fraud across complex motor insurance claims, including Fire, Theft, and Windscreen cases.   Reporting to the Motor Investigations Team Manager, you will manage claims from start to finish, liaising with policyholders, brokers, and insurers, while applying your knowledge of motor claims to detect potential fraud and ensure fair outcomes.   This strategic role requires technical expertise, investigative skills, and strong stakeholder engagement. You will conduct video interviews, identify and evidence fraudulent activity, and collaborate with panel solicitors to achieve the best outcomes. Strong report writing and the ability to interpret insurance schedules are essential.   Key Skills & Experience Motor Claims Experience - Recent hands-on experience handling and investigating Motor claims is essential; Motor Trade claims experience is desirable. Interviewing Skills - Experience conducting structured video interviews with customers and witnesses is desirable. Fraud Detection - Skilled in identifying, investigating, and evidencing policy breaches and fraudulent activity. Commercial Motor Awareness - Familiarity with motor trade and fleet claims, insurance schedules, and policy endorsements. Stakeholder Credibility - Strong personal attributes that earn respect and trust from internal and external stakeholders. Report Writing - Ability to produce clear, professional, and insightful investigation reports. What's on Offer Competitive salary based on experience and qualifications Pension scheme 25 days holiday plus bank holidays Flexible working from home or office Private healthcare plan, life assurance, and group income protection Additional voluntary benefits: dental cover, cycle-to-work scheme, season ticket loan, wellbeing apps, digital GP services Employee assistance programme and discounts on various products and services Why Apply? This is more than just a job - it's a chance to make a real impact in a respected investigations team, contribute to industry best practice, and develop professionally. If you are credible, confident, and proactive, this is the role for you.

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We have a fantastic opportunity for experienced Subsidence Claims Technicians to join our Client's award-winning Subsidence Services Division, managing a portfolio of complex and large subsidence claims.   You'll act as the main point of contact for policyholders and stakeholders, guiding them through the claims process from start to finish. The role calls for strong organisational skills, resilience, and a customer-first approach. With structured training and the support of experienced colleagues, you'll be empowered to deliver exceptional service while developing your technical expertise.   This is a role where you can truly put yourself in the customer's shoes—understanding the bigger picture, making fair and fact-based decisions, and ensuring claims are treated on their individual merits. You'll be part of a collaborative and supportive environment where your input is valued, and your career can progress.   What you'll bring: Experience handling property claims, ideally with subsidence exposure. Excellent communication skills, both written and verbal, with the ability to explain technical details clearly. Confidence in liaising with policyholders, insurers, contractors, and other stakeholders. A flexible and adaptable mindset, particularly when managing high volumes of work. What you'll gain: Comprehensive training to support your success in the role. Professional development opportunities, including support towards the Chartered Institute of Loss Adjusters (Cert CILA) qualification. The chance to develop your expertise within a leading subsidence division, supported by industry specialists. Rewards & Benefits: Competitive salary based on skills and experience. 25 days' holiday plus bank holidays. Flexible working arrangements - office and home-based. Self-Invested Personal Pension Scheme (SIPP). Private healthcare plan (including cover for pre-existing conditions). Life assurance and group income protection. Employee assistance programme for wellbeing support. Access to a wide range of voluntary benefits: green car scheme, travel insurance, cycle to work, dental cover, wellbeing apps, and more. Discounts on a variety of products and services. This isn't just a role - it's an opportunity to be part of a team reshaping how subsidence claims are managed. With access to an extensive in-house training academy and thousands of on-demand courses, our Client is committed to developing talent and supporting long-term career growth.   If you thrive under pressure, enjoy problem-solving, and want to play a pivotal role in supporting customers through challenging times, we'd love to hear from you.

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