Loss Adjusters

We're excited to welcome an experienced Commercial Loss Adjuster to join our dynamic team covering the Northwest region. In this role, you'll handle a diverse range of Commercial property damage and Business Interruption losses, ensuring timely resolution and exceptional service delivery. Your responsibilities will include managing a portfolio of claims from initial field assessment to settlement, all while meeting clients' service level agreements and rigorous audit standards. Additionally, your manager will provide ongoing support, guidance, and mentorship, particularly for complex claims, fostering your personal growth and development. Ideal candidates will have a proven track record of delivering outstanding customer service in commercial claims, with existing market recognition within the regional area being advantageous. A competitive package will be offered commensurate with experience. Qualifications and traits we're seeking: - Demonstrated commitment to customer satisfaction and service excellence. - Strong background in handling commercial claims. - Ideally pursuing or committed to advancing ACII and ACILA qualifications. - Excellent communication skills and proficiency in IT. - Ability to collaborate effectively within a team. - Proactive approach and ownership of caseload management. - Skilled in building and maintaining positive client relationships. - Conscientious, hardworking, and adaptable to fluctuations in workload. - Strong prioritisation skills and ideally educated to an advanced level. - Full UK Driving Licence is essential. What you'll receive in return: - Competitive salary based on skills, experience, and qualifications. - Company car or car allowance. - Annual leave allowance of 25 days plus public holidays. - Opportunities for flexible working arrangements, including remote options. - Healthcare scheme and Self Invested Personal Pension Scheme. - Discounts on various products and services. - Employee assistance programme for well-being support. - Life assurance and Group Income Protection. - Additional voluntary benefits such as dental cover, cycle to work scheme, and digital GP apps.

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Domestic Loss / Property Adjuster    Rotate Recruitment is representing one of the UK's largest adjusting firms, recognised as a '2024 Top UK Insurance Employer' by IBUK. The company prides itself on delivering exceptional customer service and fostering long-term career growth for its employees.   The Role   A team of professional, well-organised, and dedicated individuals is sought to join as Domestic Loss Adjusters. This role involves handling a portfolio of domestic losses, from initial customer visits to claim finalisation. With experience and potential professional qualifications, you could progress to handling claims up to £100k in value.   Key Responsibilities   - Assess and manage domestic property damage claims - Conduct site visits and interact with policyholders - Coordinate with internal and external specialists - Provide regular updates to customers - Analyse causes and extent of losses - Negotiate fair settlements - Manage multiple claims simultaneously - Adapt to various working environments (site, home, office)   Required Skills and Attributes   - Excellent communication skills (verbal and written) - Strong analytical and problem-solving abilities - Attention to detail and accuracy - Effective time management and prioritisation skills - Empathy and exceptional customer service orientation - Negotiation skills - Adaptability and flexibility - Integrity and adherence to ethical standards - Self-motivation and drive to succeed - Curiosity and willingness to challenge the norm - Calm demeanour under pressure Requirements   - Valid full UK driving licence - Willingness to work away from home occasionally - Basic understanding of home insurance policies and domestic property construction (for those without prior loss adjusting experience)   The Company Offers   - Competitive salary - Incentive (bonus) scheme - Fully funded company vehicle or cash allowance - Structured career development programmes - Support for professional qualifications - Flexible working (mix of office and home) - 25 days annual leave + public holidays - Private healthcare plan (including pre-existing conditions) - Life assurance and Group Income Protection - Self Invested Personal Pension Scheme - Employee Assistance Programme - Various voluntary benefits (extra holidays, dental cover, cycle to work scheme, etc.)   If you're passionate about delivering exceptional customer service and seeking a rewarding career in the insurance industry, we want to hear from you. Join a team in a dynamic, supportive environment that values your growth and success.

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We have an exciting opportunity for a talented and ambitious individual to join our dedicated Domestic Adjusting team as an Operations Manager, based in the Kent area. While we support flexible working, the role requires attendance at one of our offices (Head Office, London Fenchurch Street, or Redhill) for one or two full days per week. Individual requirements will be discussed during the interview process.   Our domestic adjusting team typically handles claims up to £100k. Each adjuster collaborates with a designated adjusting executive and is part of a larger regional team. Claims are assigned based on experience and technical ability, with each claim assessed for complexity before allocation.   As an Operations Manager, you will drive performance and ensure your team of loss adjusters and their technical support continue to deliver exceptional customer care, quality, and service for our insurer clients. You will also support your team to help them meet standards and achieve their career goals.   Key Responsibilities: Mentor, train, and develop all direct reports. Ensure your team meets targets for client service, technical reporting, and quality. Promote and deliver our goal of making claims easy for everyone. Understand and deliver excellent customer care, identify vulnerable customers, and ensure compliance with the Consumer Duty Act 2023. Meet financial targets for your team and influence financial outcomes. Conduct progressive performance meetings with your team. Ensure compliance with all company processes and procedures. Liaise with insurer clients and understand their bespoke requirements. Build effective working relationships with internal customers and suppliers.   Essential Requirements: Experience handling property insurance claims. Strong desire and ability to deliver excellent customer service. Proven management skills and the confidence to lead a high-performing team handling complex claims. Excellent written and verbal communication skills. Competent IT skills with the capability to maintain and work from electronic files to a high auditable standard. Strong organisational skills and the ability to prioritise workload under pressure. Clear and appropriate communication with colleagues, understanding, and satisfying their needs.   A proven track record in managing a high-performing team and delivering excellent service and results is advantageous. However, we will provide first-class training to support you in reaching your full potential.

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A leading provider of innovative insurance solutions is looking for a Domestic Property Adjuster, offering a wide range of services to clients across various industries. Their team of experts is dedicated to delivering efficient and effective claims management, risk consulting, and other related services. With a strong focus on customer satisfaction and quality assurance, they leverage cutting-edge technology and data analytics to optimize their processes and provide tailored solutions to meet the unique needs of each client. Their commitment to excellence and continuous improvement sets them apart in the insurance industry, enabling them to deliver superior results and establish long-lasting partnerships with their clients. Benefits:  - Competitive salary   - Self Invested Personal Pension Scheme (SIPP)   - Incentive scheme/bonus   - Fully funded company vehicle or cash allowance   - 25 days holiday plus bank holidays   - Flexible working options   - Private healthcare plan   - Life assurance   - Employee assistance programme and other health benefits   - Various voluntary benefits and discounts     Required Skills:  - Full UK Driving License   - Insurance knowledge   - Excellent communication skills   - Strong problem-solving abilities   - Effective time management -  Domestic Property Loss Adjusting experience If you are a dedicated professional with a passion for delivering exceptional service and resolving complex insurance claims, we invite you to apply for this exciting opportunity.

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Rotate Recruitment is looking for a Domestic Loss Adjuster, your role is critical in providing support and resolution to individuals facing significant property damage. You will act as a steady presence for customers in distress, managing a caseload of claims from initial assessment to final settlement. Your ability to navigate challenging situations such as burst pipes, fires, and storm damage is essential in offering reassurance and guidance during these difficult times.   Your responsibilities will encompass visiting claimants across North Wales at their homes, coordinating with contractors, and compiling thorough reports to facilitate the claims process. While prior insurance experience is required, possessing qualities such as a curious mind, effective communication skills, and a compassionate nature will be invaluable in this role. Working both independently and as part of a supportive team, you will receive training to develop the necessary technical knowledge and managerial support.  Benefits:  - Competitive salary   - Self Invested Personal Pension Scheme (SIPP)   - Incentive scheme/bonus   - Fully funded company vehicle or cash allowance   - 25 days holiday plus bank holidays   - Flexible working options   - Private healthcare plan   - Life assurance   - Employee assistance programme and other health benefits   - Various voluntary benefits and discounts     Required Skills:  - Full UK Driving License   - Insurance knowledge   - Excellent communication skills   - Strong problem-solving abilities   - Effective time management -  Domestic Property Loss Adjusting experience Join us in shaping the future of insurance and be part of a team dedicated to protecting individuals and businesses.

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Rotate Recruitment is looking for a Domestic Loss Adjuster, your role is critical in providing support and resolution to individuals facing significant property damage. You will act as a steady presence for customers in distress, managing a caseload of claims from initial assessment to final settlement. Your ability to navigate challenging situations such as burst pipes, fires, and storm damage is essential in offering reassurance and guidance during these difficult times.   Your responsibilities will encompass visiting claimants at their homes, coordinating with contractors, and compiling thorough reports to facilitate the claims process. While prior insurance experience is required, possessing qualities such as a curious mind, effective communication skills, and a compassionate nature will be invaluable in this role. Working both independently and as part of a supportive team, you will receive training to develop the necessary technical knowledge and managerial support.  Benefits:  - Competitive salary   - Self Invested Personal Pension Scheme (SIPP)   - Incentive scheme/bonus   - Fully funded company vehicle or cash allowance   - 25 days holiday plus bank holidays   - Flexible working options   - Private healthcare plan   - Life assurance   - Employee assistance programme and other health benefits   - Various voluntary benefits and discounts     Responsibilities: - Manage a caseload of domestic property damage claims across the North of England (Lake District/Cumbria/North Yorkshire) - Visit customers' homes, coordinate contractor visits, and settle claims   - Provide support and guidance during claim processes     Required Skills:  - Full UK Driving License   - Insurance knowledge   - Excellent communication skills   - Strong problem-solving abilities   - Effective time management -  Domestic Property Loss Adjusting experience Join us in shaping the future of insurance and be part of a team dedicated to protecting individuals and businesses.

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in Scotland.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. A full UK driving licence is essential.  What we offer: Competitive salary based on skills, experience, and qualifications Company car/car allowance Flexible working opportunities, including office and/or home-based options Healthcare scheme Self Invested Personal Pension Scheme 25 days holiday plus bank holidays Discounts on various products and services Employee assistance program for wellbeing Life assurance Group Income Protection Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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Rotate Recruitment is looking for a Domestic Loss Adjuster, your role is critical in providing support and resolution to individuals facing significant property damage. You will act as a steady presence for customers in distress, managing a caseload of claims from initial assessment to final settlement. Your ability to navigate challenging situations such as burst pipes, fires, and storm damage is essential in offering reassurance and guidance during these difficult times.   Your responsibilities will encompass visiting claimants at their homes, coordinating with contractors, and compiling thorough reports to facilitate the claims process. While prior insurance experience is required, possessing qualities such as a curious mind, effective communication skills, and a compassionate nature will be invaluable in this role. Working both independently and as part of a supportive team, you will receive training to develop the necessary technical knowledge and managerial support.    About you: - Possession of a full UK Driving Licence. - Excellent communication skills are crucial for interacting with various stakeholders and negotiating fair settlements. - Strong problem-solving abilities are required for identifying and resolving issues efficiently. - Proficient time management skills are vital for planning, prioritising tasks, and meeting multiple deadlines. - A sound understanding of home insurance policies and domestic property structures is necessary for executing the responsibilities effectively.   What's in it for you: - Competitive salary based on skills, experience, and qualifications - Self Invested Personal Pension Scheme (SIPP) - Incentive (bonus) scheme - Fully funded company vehicle or cash in lieu allowance - 25 days holiday allowance plus bank holidays - Flexible working options - Private healthcare plan, including coverage for pre-existing conditions - Life assurance - Employee assistance programme for wellbeing - Group Income Protection - Voluntary benefits like dental cover, cycle to work scheme, and more - Discounts on various products and services   If you possess the requisite skills and aspire to advance in your profession, we invite you to submit your application to join our Client's vibrant workforce.

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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Our Client, a leading independent global insurance services provider established in 1932, operates in over 45 countries worldwide. Specialising in complex, commercial, and specialty markets, the Client delivers exceptional loss adjusting, claims, and risk management services, along with auditing and pre-risk surveying. Their extensive global presence ensures consistent and efficient service to clients across various regions while maintaining localised expertise and responsiveness.   With an average of over 25 years’ experience, the Client’s expert adjusters cover industries such as Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental Consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property Services.   The Opportunity   We are excited to present outstanding opportunities for experienced and driven Claims Professionals/Commercial Adjusters to join the Client’s growing team. These positions are home-based, focusing on the London region and surrounding areas.   Reporting to the Executive Manager, you will manage a diverse portfolio of commercial claims, from investigation through to settlement, ensuring compliance with technical and operational policies, including data protection and information security standards.   The Role   Your key responsibilities will include: Investigating, negotiating, and agreeing on the settlement of claims in a professional manner. Liaising with insured parties, insurers, and brokers to achieve timely and professional resolution of claims. Conducting on-site investigations and damage surveys. Producing high-quality reports in line with professional standards and internal guidelines, adhering to agreed timelines. Actively contributing to the Client’s business development initiatives. Networking, identifying, and facilitating opportunities for business growth. Undertaking projects and other ad hoc tasks as required. About You – Knowledge and Experience   Successful candidates will hold or be working towards professional qualifications and have experience in commercial or domestic loss adjusting or related professions. You will demonstrate a focus on quality, communication, and organisational skills.   Key qualities include: Proven expertise in negotiation, decision-making, and problem-solving. Strong stakeholder management skills. A track record of building and maintaining strong internal and external relationships. A positive reputation within the Broker and Insurer market is advantageous. Benefits Salary: Market-competitive. Pension: 5%. Annual Leave: 25 days (up to Associate) and 30 days for Director-level roles. Car Allowance: Up to £6,600. Bonus: 25% on 3x annual salary. Example: Salary = £40,000; Target = £120,000; Billing £150,000 yields £7,500 bonus. Health Insurance Life Assurance Holiday Purchase & Sell Options Gym & Lifestyle Benefits For further information or to discuss your suitability for this opportunity, please contact us today.

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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