Domestic Major Loss Claims Technician - London

Location London
Discipline: Claims Handlers
Job type: Permanent
Salary: Up to £32,000
Contact name: Mark Baker

Contact email: mark@rotaterecruitment.com
Job ref: MB052
Published: about 2 months ago
Our adjusters bring their renowned expertise to domestic claims of significant value and complexity. The Claims Handler (Adjusting Executive) role is a technical support position, designed to assist in the handling of these claims. We are seeking a Claims Handler (Adjusting Executive) to work closely with our adjusters to ensure we continue to provide service and handling at the highest level.
 
You will possess the following skills:
  • The confidence and ability to deliver exceptional customer service throughout the claim process
  • Excellent communication skills, both written and verbal
  • Competent IT skills, with the ability to maintain electronic files to a high standard, including preparing claim documentation as required and agreed with the adjuster(s)
  • A willingness to liaise and build effective working relationships with other internal departments as needed
  • The capability to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, while also working independently when appropriate
  • An understanding of the importance of keeping all stakeholders and parties fully updated, coupled with a proactive claims handling approach
  • A strong desire and ability to provide top notch customer service and achieve our goal of simplifying the claims process for everyone
  • The ability to assist onsite occasionally, including minute taking at meetings, preparing action plans, taking statements/photographs, etc., as directed
  • Accurate daily time recording, demonstrating a high proportion of chargeable hours and technical competence
This role is ideal for those motivated by the diversity of claims work and the opportunity to collaborate with our Domestic Major Loss Adjusters, contributing to our Client’s ongoing success in the UK.
 
Our team enjoys a mix of site, home, and office based working (London or Redhill), supporting a healthy work/life balance. When you are in the office, you will benefit from bright, open spaces designed for collaboration and interaction with colleagues.
 
No matter where you are in your career, we are committed to supporting you in achieving your goals. A role with our Client provides access to numerous benefits, including:
  • Structured programmes with clear timelines and transparent career pathways
  • Fully supported professional qualifications with rewards
  • Genuine flexible working arrangements
  • Competitive salary
  • Employee assistance programme for wellbeing
  • Life assurance
  • Group Income Protection
Additional benefits include:
  • Private healthcare plan (including pre existing conditions)
  • SelfInvested Personal Pension Scheme
  • Annual leave of 25 days plus public holidays
  • Voluntary benefits – including the option to purchase extra holidays, dental cover, a cycle to work scheme, season ticket loan, wellbeing apps, and digital GP services