Role Overview: As a Commercial Loss Adjuster, you will manage claims from initiation to resolution, ensuring a customer-focused experience throughout the process. Your portfolio will typically include claims ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices.
What's On Offer:
- Salary of up £45,000 - £65,000 (depending on experience)
- Company car
- Hybrid working model for better work/life balance.
- Comprehensive benefits, including pension contributions of up to 11%.
- Performance bonus of up to 12%
- Oversee claims from initiation to resolution, ensuring a customer-focused experience.
- Engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries.
- Manage a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices.
- Collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support.
- Utilize negotiation skills to achieve favorable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients.
- Participate in surge event management to provide vital support during critical times.
- Take responsibility for ongoing technical development.
- Travel to sites as required
- Experience in handling high-value commercial property claims.
- Knowledge of general building construction.
- Strong communication, analytical, and organizational skills.
- Qualifications such as Cert CII or Cert CILA are preferred.
- Ability to manage suppliers and builders with tight controls to protect indemnity spend.
- Capacity to assess and review claims, identifying coverage, validation, and recovery issues.
- Flexibility to adapt to varying customer needs and prioritize work effectively.
- Clean driving license.